Housing Innovation Awards 2013 - Finalist Most Innovative New Product - Finalist Most Innovative Sub-Contractor

Sidey Kitchens & Bathrooms

Kitchens & Bathrooms Image

Throughout its 70-year history, Sidey's experience of Kitchen & Bathroom contracts has been one of success and mutual benefit and has gained us the reputation of being one of the leading specialist contractors in this field the length and breadth of the UK.

Sidey fully understands the need for quality, customer care and value for money when carrying out Kitchen & Bathroom contracts, without compromising the integrity of the contract.

We are a focused organisation fully conversant in Public Sector contracts and have invested heavily in developing specialist skills and tools to keep us at the competitive leading edge of our industry.

A large part of this success can be attributed to Sidey's sustainable customer focused business strategy. Some of the key components of this strategy for a Kitchen & Bathroom project are:

  • Integrated Computer Control System

  • Methodology for Contact and Installation

  • Tenant Exhibitions/Roadshows

  • Complete at home Survey and Design Visit

  • Bogus Callers Pack

  • SMS Text Messaging of Tenants

  • Customer Care/Code of Practice

  • Tenant Satisfaction Surveys

  • Non-Conformance Reporting system

  • Local Site Establishment

  • Key Performance Indicators

  • Total Waste Recycling Strategy

Sidey benchmarks itself on 98% Tenant Satisfaction and has been consistently achieving this level since 2005. This level and above is considered by Sidey to be a success. We have in a number of past contracts seen this success level rise to 99.7% as audited by our client.

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