We are members of the Independent Network

Posted: October 28, 2019

At Sidey, we are pleased to be members of the Independent Network, an organisation that proves commitment to superior quality, craftsmanship and service. Being part of the Independent Network gives our customers more benefits.

Formation

The Independent Network was formed in 1996 by a group of conscientious double-glazing installers, all working with VEKA products, who wanted to create an organisation that highlighted a dedication to customer satisfaction and exceptional workmanship. It was the first of its kind and is still the best.

Quality assurance

Quality is key throughout each point of the Independent Network’s process, starting at the VEKA factory where they produce the industry-leading PVCu profile.

By being an Independent Network Fabricator and an Independent Network Installer, Sidey customers can be assured that all our products are made and fitted to the highest possible standards.

The Independent Network supports all products and workmanship with a full 10-year insurance-backed guarantee to provide total peace of mind.

Happy customers

The Independent Network provides an opportunity to leave a review after an installation, giving homeowners an ideal platform to research how happy customers have been with previous projects.

The industry’s average satisfaction rating is 83%. However, Independent Network members achieve an impressive average rating of 98.6%. So, make sure you look for the Independent Network logo when choosing an installer.

Installing with trust

To become a member of the Independent Network, companies must meet strict criteria to illustrate that they offer the very highest levels of professionalism, expert advice, value for money and customer satisfaction. The Independent Network logo is proof of quality and trust and you can be certain that by choosing Sidey to install your windows, doors and conservatories, we will do a top-quality job.

In partnership with Which? Trusted Traders

Being a member of the Independent Network demonstrates that Sidey upholds the values of trust, honesty and integrity, as well as showing our commitment to providing the very best customer service and using high quality VEKA products.

The Independent Network is in partnership with Which? Trusted Traders, an endorsement scheme operated by Which? that recognises reputable traders who successfully pass an assessment process carried out by trading standard professionals.

The customer is at the heart of everything that the Independent Network stands for, making it the perfect partner with Which? Trusted Traders. Find out more about Which? Trusted Traders.

Keeping our promises

The aim of the Independent Network is to provide homeowners with the best possible products and service. Being a member of the Network is a promise to deliver:

  • 10-year insurance-backed guarantee on every Independent Network installation for complete peace of mind.
  • All installers and surveyors are trained to the strict standards of the Independent Network.
  • All uPVC frames in an Independent Network registered installation are manufactured by an approved Independent Network member to ensure the highest quality.
  • All employees who pay you a visit must be carrying a current identity card with photograph.
  • All customers receive a confidential customer satisfaction questionnaire to ensure we know quality standards are being maintained.
  • All Independent Network registered installations are compliant with all building and fire regulations.
  • All member companies have been vetted for financial stability before joining the Independent Network so you can fully trust them.

How the Independent Network works for you

Here’s a step-by-step guide to how you can make the most of our membership with the Independent Network.

  1. Your Sidey installer will visit you and provide you with expert advice and ideas for your project, as well as a no-obligation quote.
  2. Once you are happy with the quote, place your order with Sidey.
  3. Sidey will register your installation with the Independent Network. This will activate your deposit protection and your insurance-backed guarantee.
  4. Sidey will manufacture your products using VEKA profile.
  5. Sidey installers then perfectly fit your products.
  6. Visit the Independent Network website to leave us a review.
  7. You will then receive your Independent Network 10-year insurance-backed guarantee and your Building Regulations certificate.
  8. The Independent Network are also available for advice and support after your windows, doors and conservatories have been installed.