In Veka

We Promise to deliver . . .

• The very best VEKA products, using the very best installers
• To continuously monitor our Independent Network of installers against a series of strict standards and rules, ensuring they fulfil their ongoing obligations to you
• Full coverage of our insurance-backed guarantee** from the moment your products are registered with Independent Network and for the subsequent ten years
• Deposit Stage Payment Protection Guarantee** on every deposit paid and/or stage payment made, on every Independent Network registered installation, where your installer asks for a deposit or stage payments backed by an insurance policy in our name
• Every Independent Network installer and surveyor is trained to our strict standards ensuring every installation is up to our specification
• Every Independent Network registered installation complies with all Building and Fire Regulations keeping you on the right side of the law
• Every Independent Network customer receives a confidential Customer Satisfaction Questionnaire to make sure we know every member gets it right every time
• Every uPVC frame in an Independent Network registered installation is made using the extrusions from VEKA Group, your assurance of world-beating quality at the heart of every frame
• Every uPVC frame in an Independent Network registered installation is manufactured by an approved Independent Network fabricator member, assuring you of an unbroken chain of quality from factory to your home
• Every member company has been vetted for financial stability before we even allow them to join Independent Network, we make sure we trust them before we ask you to
• Peace of mind every step of the way
• Every employee who visits you must carry a current identity card, with photograph so you can be sure who they say they are